Frequently Asked Questions

Welcome to Regency Property Management

As a new or existing tenant you share in the responsibilities of caring for the home. The owner, the landlord and the tenant must all play an active part in making sure the home stays in the condition you rented it in. Below are some questions we are commonly asked by our renters. For a complete list of your obligations, please refer to your lease agreement or contact our office if you need further assistance.

Regency Property Management accepts Money Orders or Cashier’s Check ONLY for your deposit and 1st month’s rent. Cashier’s checks can obtained at local banks and credit unions. Money Orders are typically sold by third parties such as the united states postal service, grocery stores and convenience stores.

All persons 18 years or older that will be living in the residence. If the property requires co-signers they will also be added to the rental agreement.

Your rent is due on the 1st of each month, and per your rental agreement, a late fee will be assessed if rent is not received in our office by end of the day on the 3rd of the month. Regency Property Management is not responsible for the mail service. To ensure your rent makes it to us on time, you have options available:

1. Drop your check in our 24-hour drop box at our office located at 331 West Shields Avenue in Fresno, CA.

2. Make an online payment on this website by clicking here:

3. You are always welcome to come into our office during normal business hours.

If you believe a late charge was charged in error on your account. Please send a written request to review your account to:

Regency Property Management c/o Late Charge Review 331 W. Shields Ave Fresno, CA 93705.

A written response to your request will be sent to you after your account has be reviewed. Note: Managers do not have the authority to waive your late charge.

If you are trying to find out when your lease expires you need to look at the TERM section of your Regency Property Management rental agreement.

Tenants are encouraged to obtain renters insurance to cover many liabilities that they are exposed to. Renters are responsible for everything that happens inside their rental unit or on their rented property. Here are some examples of why you should have renters insurance. A flood destroys all your personal property. A neighbor throws a ball through your window. A criminal steals your personal belongings. A fire burns down your unit. A friend hurts themselves in your property and sues you.

Renters insurance offers coverage for fire-damaged, stolen and lost property items. Insurance companies ask you to figure out if your kitchen, bedroom and dining room have inexpensive property items under $1500, moderately expensive property items between $ 1,501 and $5,000 or luxury property items over $5,001. This information is placed in your file and used as a barometer later on how much to pay for any claims. Therefore, with renters insurance you can rest easy in your rental knowing that if something happens to your computer, you’ll be covered and able to get a replacement.

Assistance with law suits is another benefit of renters insurance. Under the coverage of liability, this insurance offers you legal aid against any lawsuits you might incur. So, if your dog bites the neighbor and they sue you, you get an attorney who will help you fight or negotiate a settlement. It’s also important to note that liability coverage is worldwide. As a result, no matter where you go, you will be covered by it.

A lesser known benefit of renters insurance is medical coverage. No, it’s not coverage for you or anyone who lives in your household. This coverage extends to your guests regardless of liability. It means that if your great aunt comes for a visit and falls down the stairs because she’s wearing slippery shoes, your renters insurance will pay for her doctor’s bills. This aspect of renters insurance not only helps you care for your guests, but also helps maintain you relationships.

Peace of mind is the last benefit of renters insurance. Whether you use it or not, the fact that you know it is there will help take a load off your mind. You won’t have to spend hours worrying what will happen if you get robbed or involved in a fire. Everything you own will be replaced, which is a comforting thought for anyone. So if you are worry wart by nature, you’ll enjoy this benefit because it’ll allow you to get the sleep you need at night or at least give you one less thing to worry about.

This information regarding Renter’s insurance came from

Your insurance coverage will be subject to the policy you select.

The owner of the property retains the security deposit and is responsible for the return of the security deposit to the tenant, which may or may not be facilitated by Regency Property Management. Regency Property Management will usually keep a reserve amount in our trust account to cover issues that might arise on the property.

You paid a security deposit as a surety that the property will be maintained as per the lease agreement you signed (excepting for normal war and tear). If you do not fulfill your lease obigations your sercurity deposit will be used to reimburse the owner for their loss. If your deposit does not cover the costs, you will be billed for the balance.

Regency Property Management has fiduciary responsibility to the owner to make sure your obligations are met. We may be required to use some or all of your security deposits for the following reasons:

  • Not giving proper 30 days notice to move
  • Breaking the lease
  • Damage to property, fixtures, or landscaping
  • Not leaving the property in the same condition as when your rented it (except for normal wear and tear)
  • Carpet cleaning costs will be deducted from the security deposit upon move out.
  • Professional cleaning cost will be deducted from your security deposit upon move out.

An estimate of move out accounting and return of remaining deposit will be sent to you within 21 days, as per California Law.

Yes, as long as you have possession of the property you are required to pay rent.

Regency Property Management has an agreement with the owner of the property to do periodic inspections. We will issue 24 hours notice of inspection at least one day in advance. You are welcome to be there, but due to the number of inspections it is impossible to schedule a specific time. If your changed the locks on the property and we are unable to access it, you can be assessed a non-compliance fee. Any dogs must be secured to allow safe access to inspectors.

In the case of serious injury, fire or criminal activity that might cause immediate harm to anyone, call 911!  If this is a police matter please call 911 or their non-emergency number.

Regency Properties has a 24 hour emergency line, please call 559-221-3170.

Any immediate threat to life or property is considered a maintenance emergency. Blood, Fire, Water, and state emergencies.

You will only be charged for maintenance if the issue you are calling about is something you caused. Example: Garbage disposal is not working and we find a large volume of potato peels inside. This would be charged back to the tenant.

If you think you have a gas leak, please call PG&E 800-743-5000 or your local utility company.

If you lock yourself out during Regency Property Management business hours, you can call your manager, assistant manager. If we have a copy of your key on file we can make you a copy of your key for a $75 dollar charge. We don’t guarantee the key will work as these keys are likely to be copies of copies thus reducing their quality. If you are locked out when Regency Property Management is not open you can call a locksmith to let you in. If for any reason you change you locks, please send a copy to Regency Property Management.

Most garbage disposals have a reset button you can use this button to reset the garbage disposal. An Allen wrench is needed to reset others. Please make sure to keep your hands out of the garbage disposal at all times and the breaker is off for the disposal.

GFI outlets usually placed by sinks, bathtubs, hot tubs, spas, Jacuzzis or water sources in homes that need an electrical outlet within six feet of the source. If the GFI is tripped, you can lose power to a whole room or part of the house. You can reset the GFI to restore power. The GFI outlet has a test button and a reset button. If the outlet is working correctly, you can press the test button and the outlet will be shut down until you press the reset button. The test button should be tested monthly to insure it is working correctly.